Request received

Thank you — your request has been submitted

We have received your repair request. A specialist from vralentia.com will contact you at the phone number or email address you provided, normally within one business day.

This page confirms submission only. It is not an order confirmation and does not create a binding contract. The terms of any repair — scope, price, timeline, warranty and cancellation — are agreed separately in writing before work starts, as required by the Law of Ukraine «On Consumer Protection» No. 1023-XII of 12 May 1991 and the Law of Ukraine «On Electronic Commerce» No. 675-VIII of 3 September 2015.

What happens next

  1. We review your description and contact details.
  2. We call or email you to clarify the fault and agree a diagnostic time.
  3. You receive a written estimate, including price and warranty terms, for approval before any repair.

Complaints and disputes

If you are unhappy with our repair service, email contact@vralentia.com or call +380 932 870 4753. We answer written complaints within 10 business days. Unresolved disputes may be referred to the State Service of Ukraine for Food Safety and Consumer Protection, or, for personal data matters, to the Ukrainian Parliament Commissioner for Human Rights, in line with the Law of Ukraine «On Consumer Protection» No. 1023-XII of 12 May 1991.

Your contact details are processed as described in our Privacy Policy, under the Law of Ukraine «On Personal Data Protection» No. 2297-VI of 1 June 2010. Cookies are used only as described in our Cookie Policy and the Law of Ukraine «On Electronic Communications» No. 1089-IX of 16 December 2020.